Refund policy

Return & Refund Policy

Thank you for choosing The Art Edit. Each of our custom oil paintings is a unique piece of art created specifically for you. As a general policy, we do not accept returns or refunds for change of mind.

Quality Assurance
Before we ship your painting, we will send you photos of the finished artwork for your confirmation. We only ship after you are fully satisfied with the result.

We will take responsibility in the following cases:

  • Shipping Damage: If your painting arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will repaint it for you free of charge or issue a full refund.

  • Quality Issues: If the painting has significant manufacturing defects (e.g., severe color deviation, damaged canvas, etc.), please contact us. We will recreate the artwork or refund your order.

  • Order Errors: If we shipped the wrong artwork (wrong size, theme, etc.), we will issue a full refund or recreate it for you.

We do NOT accept returns for:

  • Change of mind

  • Personal preference regarding color or style (we provided confirmation photos before shipping)

  • Ambiguities in the reference images or requirements you provided

Contact Us
If you have any questions, please contact us at thearteditstore@outlook.com or juneofficial125@gmail.com. We will respond within 24 hours.